We have a 30-day return policy, meaning you have 30 days from the date you received the service to request a refund.

To initiate the return process, you can contact us at company_doc@novatrade.cc.

Refunds

We will notify you once we receive and review your refund request and inform you whether your refund is approved. If approved, the funds will be automatically returned to your original payment method within 10 business days. Please note that your bank or credit card company may also need some time to process and credit your refund.

If more than 15 business days have passed since your refund was approved, please contact us at company_doc@novatrade.cc.